Rooptry Shipping Policy
Thank you for shopping with Rooptry! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our platform.
1. Order Processing Time
All orders are processed within [1–7 business days] after the order is placed. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days.
- You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
3. Shipping Locations
Rooptry currently ships to:
- Domestic (within [+91])
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an email with tracking information. Tracking updates may take 24–48 hours to appear.
5. Customs, Duties, and Taxes
Rooptry is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Lost or Damaged Packages
Rooptry is not liable for any products lost or damaged during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim.
We recommend:
- Taking photos of the damaged package and items.
- Retaining all packaging and materials until your claim is resolved.
7. Undeliverable Packages / Incorrect Address
Please ensure your shipping address is correct before submitting your order. If a package is returned to us due to an incorrect or incomplete address, we will contact you for correction and reshipment. Additional shipping charges may apply.
8. Contact Us
If you have any questions about shipping or need help with your order, contact our support team:
📧 Email: contact@rooptry.com